Outstanding customer support is the key...
Customer Service is the day-to-day merchant contact area responsible for handling all inquiries of the non-technical nature - from billing inquiries and deposit reconcilements to charge backs and supply orders. Our Customer Service Representatives assume complete ownership of each inbound call, fax and/or letter until resolution.
F.A.Q.'s - Frequently Asked Questions
- Who is EVO Canada?
- What is a merchant account?
- How do I start accepting American Express?
- Can EVO Canada help increase my profits?
- Does EVO Canada service my type of business?
- What if I currently accept Credit and Debit Cards now?
- What type of support do you offer?
- Once I have an account with you, how do I change my address and/or telephone number?
- How do I change the business checking account information that is linked to my EVO Canada merchant account?
- How do I change my business name and/or the description appearing on my customers' billing statements?
- How do I increase my processing limits?
- How do I change the ownership information if I've recently acquired or sold the business?
- How do I know what has been deposited into and/or deducted from my checking account by EVO Canada?
- How frequently are funds deposited into my business checking account?
Who is EVO Canada?
EVO Merchant Services and its Canadian brand, EVO Canada, is North America's 5th largest non-bank credit card acquirer. With EVO Canada you can accept all types of Credit Cards, Debit Cards, and Gift & Loyalty Cards among other types of payments at the point of sale or on the internet. Partnered with Canada's largest and most trusted financial institutions, EVO Canada combines industry-leading expertise with secure and reliable processing platforms and solutions. .
What is a merchant account?
A merchant account allows your business to accept credit cards, debit cards, gift & loyalty cards at the point of sale or on the internet.
How do I start accepting American Express?
A merchant account number must first be obtained prior to accepting American Express. EVO Canada has the ability to establish and set up any non-bank card accounts on your behalf. Please contact your Sales Representative or EVO Canada for assistance.
Can EVO Canada help increase my profits?
Each EVO Canada merchant will have the luxury of being serviced by a sales professional that is well versed in properly setting up your merchant account. As each business is unique, there are many factors that must be taken into account to guarantee the absolute lowest rates. Refund ratios, processing environment, average transaction size, hardware needs, among other factors play a part in proper set up and pricing of merchant accounts.
Does EVO Canada service my type of business?
EVO Canada understands that every business is unique and payment processing needs differ based upon business size and industry type. Whether you operate a retail shop, restaurant or internet store, EVO Canada has a solution for your business.
What if I currently accept Credit and Debit Cards now?
As EVO Canada employs a consultative sales approach, our sales professionals will make the transition from your current processor to EVO Canada easy and painless. There is no need to switch from your current commercial bank. All you need is a new merchant account with EVO Canada.
What type of support do you offer?
At EVO Canada we pride ourselves on offering top-notch customer support and service. EVO Canada representatives are available to you 24/7, by phone or by email.
Once I have an account with you, how do I change my address and/or telephone number?
A simple request in writing can be sent to CSTS@evocanada.com.
How do I change the business checking account information that is linked to my EVO Canada merchant account?
It is extremely important for you to notify EVO Canada immediately upon any change to the checking account that is linked to your merchant account. Failure to notify EVO Canada may result in the delayed deposit of funds to your checking account or funding to the wrong checking account. A void check for the new account must be faxed to our Customer Service Department at (877) 355-2083. In the event of a starter check, a bank letter is also required. The change will be completed within two (2) business days. The original checking account should be left open with funds available during the transition to the new checking account.
How do I change my business name and/or the description appearing on my customers' billing statements?
If there is a change in the business name and/or DBA, the Articles of Incorporation must be provided to EVO Canada. To make this change to your merchant account, a request in writing can be sent to CSTS@evocanada.com.
How do I increase my processing limits?
Please submit a written request to CSTS@evocanada.com.
How do I change the ownership information if I've recently acquired or sold the business?
The new owner must complete a new Merchant Application and Agreement. You man contact your Sales Representative for assistance or contact EVO Canada directly at (877) 933-3729.
How do I know what has been deposited into and/or deducted from my checking account by EVO Canada?
This information is available in several formats. A monthly processing statement is mailed the first week of each month for the preceding month's activity. Checking your bank statement is also an option. Deposits and withdrawals will be listed on your bank statement as "Bankcard Processing".
How frequently are funds deposited into my business checking account?
Activity on your merchant account is processed on a daily basis and is reported according to the processing date. The transfer of funds to or from your bank account takes place daily. Weekends and banking holidays are not considered business days.